Compass Relocation
Policies
Term & Conditions
Services & Responsibilities
Compass Relocations offers a full range of moving services including local and international relocation, packing, transportation, customs clearance (for overseas moves), storage, vehicle and pet relocation, junk removal, and post-move cleaning.
We commit to handling your belongings with professional care. However, we are not liable for damage to goods not packed by our team, or delays caused by external factors such as severe weather, border/customs delays, labor strikes, or road closures. Clients are responsible for ensuring access is available at both pickup and delivery locations.
Pricing, Payments & Insurance
All estimates are based on information provided by the client. Significant changes to the move (e.g., added items, limited access, additional services) may result in price adjustments. A deposit may be required to secure your booking, with final payment due upon delivery unless otherwise agreed in writing.
Compass Relocations includes basic liability coverage with all moves. For high-value items, we strongly recommend purchasing full-value protection insurance, which can be arranged through our team prior to your move.
Claims, Storage & Cancellation
Any loss or damage must be reported in writing within 7 days of delivery. Claims must include photos and item details to be considered.
Storage services are available in our Richmond warehouse and are billed monthly. If payment is overdue for more than 90 days, Compass Relocations reserves the right to dispose of stored items after due notice.
Cancellations or rescheduling made within 72 hours of the move may incur additional charges. All services are governed by the laws of the Province of British Columbia.
Private Policies
Information We Collect
Compass Relocations collects personal information necessary to provide relocation services, including your name, contact details, pickup/delivery addresses, and customs documentation (for international moves). We may also collect payment information and communication records when you engage with our team.
How We Use Your Information
We use your information to arrange and deliver moving services, process payments, comply with legal/customs requirements, and communicate with you during the relocation process. Your information may be shared with trusted third-party partners such as transportation agents, customs brokers, or storage providers strictly for service purposes.
What to Include in the Privacy Policy
We are committed to protecting your data with industry-standard security practices. Your personal information will not be sold or disclosed for marketing without your consent. You have the right to access, update, or request the deletion of your personal information by contacting us at any time.
